We may take back goods as a gesture of goodwill under the following conditions. Please ask us about the return in advance.
Return of goods
If we voluntarily take back goods from business customers, the following applies: Only goods in proper, saleable condition, which are not custom-made products or orders, may be taken back. Upon return of the goods, the customer will receive a refund in the amount of the value of the goods. The refund will not be paid out in cash, but will only be offset against future purchases or orders. We are entitled to offset any refund amounts without restriction.