Product details

Enterprise-level communication. High-quality video and audio performance.

The modern workplace requires efficient and high-quality communication channels. The Cisco 8865 provides an enterprise-level connection for a professional communication. So you can enjoy premium video and voice collaboration with mobile device integration at its best.

Superior audio. For an exceptional sound.

The high-quality, full-duplex, wideband audio with superior echo cancellation provides an exceptional audio quality when communicating with internal and external partners. Because the impression of your company on the phone matters.

Efficient. Flexible. Easy-to-use.

The high-resolution, five-inch, widescreen color display allows an easy use and overview over the most important functions and information about the caller. A full-duplex speakerphone gives you flexibility in placing and receiving calls with your hands free.

Advanced features that meet your needs. All in one device.

Localized language support, including right-to-left on-screen text, meets the needs of global users by optimizing international communication. The Cisco 8865 provides access to a comprehensive suite of unified communication features.

Simple and cost-effective administration. Thanks to modern technology. 

Flexible deployment options include Cisco on-premises, hosted, and Webex Calling. Cisco Expressway gives remote workers single sign-on access without need for a VPN client. For an easy setup and administration of the phone.

Technical details

Full lines supported: 10 lines (SIP registrations)

Audio features

G.711 a-law and mu-law, G.722, G.729a/b, Internet Low Bitrate Codec (iLBC), and Internet Speech Audio Codec (iSAC), G.722.1, G.772.2, OPUS
A full-duplex speakerphone for flexibility in placing and receiving calls
Automatic Gain Control
Comfort Noise Generation
Silence Suppression/Voice Activity Detection
Acoustic Echo Cancellation (AEC)
Dynamic Noise Reduction

Telephony features

+ Dialing
Abbreviated dialing
Adjustable ring tones and volume levels
Adjustable display brightness
Agent greeting
Application launch pad
Auto-answer
Auto-detection of headset
cBarge
Busy Lamp Field (BLF), BLF Pickup & speed dial
Callback
Call forward & call forward notification
Call filter & history lists
Hold, park & pickup call
Call timer
Call waiting
Call chaperone
Caller ID
Corporate directory
Conference, including traditional Join feature
Cross Cluster Extension Mobility (EMCC)
Direct transfer
Extension mobility
Fast-dial service
Forced access codes and client matter codes
Group call pickup
Intercom
Immediate divert
Malicious-caller ID
Message-Waiting Indicator (MWI)
Meet-me conference
Mobility
Music on Hold (MoH)
Mute
Network profiles (automatic)
On- and off-network distinctive ringing
Personal directory
Predialing before sending
Privacy
Private Line Automated Ringdown (PLAR)
Redial
Ring tone per line appearance
Service URL
Shared line
Silent monitoring and recording
Speed dial
Time and date display
Transfer
Uniform Resource Identifier (URI) dialing
Visual Voicemail
Voicemail
Whisper coaching

Network features

Session Initiation Protocol (SIP) for signaling
Session Description Protocol (SDP)
IPv4 and IPv6
User Datagram Protocol (UDP) (used only for Real-Time Transport Protocol [RTP] streams)
Dynamic Host Configuration Protocol (DHCP) client or static configuration
Gratuitous Address Resolution Protocol (GARP)
Domain Name System (DNS)
Trivial File Transfer Protocol (TFTP)
Secure HTTP (HTTPS)
VLAN
Real-Time Transport Protocol (RTP)
Real-Time Control Protocol (RTCP)
Cisco Peer-to-Peer Distribution Protocol (PPDP)
Cisco Discovery Protocol
LLDP (including LLDP Media Endpoint Discovery [LLDP-MED])
Switch speed auto-negotiation

Security features

Secure boot
Secure credential storage
Device authentication
Configuration file authentication and encryption
Image authentication
Random bit generation
Hardware cryptographic acceleration
Certificate Authority Proxy Function (CAPF)
Manufacturer-Installed Certificates (MIC)
Locally Significant Certificates (LSC)
Ethernet 802.1x supplicant options: Extensible Authentication Protocol-Flexible Authentication via Secure Tunneling (EAP-FAST) and Extensible Authentication Protocol-Transport Layer Security (EAP-TLS)
Signaling authentication and encryption using TLS
Media authentication and encryption using SRTP
HTTPS for client and server
Secure Shell (SSH) Protocol server
Secure Sockets Layer (SSL)-based VPN client

Size (H x W x D): 228.78 mm x 257.34 mm x 98.39 mm (9.01 in x 10.13 in x 3.87 in)

Weight: 1.35 kg (2.97 lb)

User interface

An easy-to-use interface that provides a traditional telephony-like user experience
The 800 × 480, 24-bit color, 5-in. WVGA display provides scrollable access to calling features and text-based XML applications

The 8865 has the following keys:

Line keys
Soft keys
Back and release keys
Four-way navigation and select keys
Hold/Resume, Transfer, and Conference keys
Messaging, Application, and Directory keys
Standard keypad
Volume-control toggle key
Speakerphone, Headset, and Mute keys

Cisco applications

Cisco Unified Communications Manager:

8.5.1 (non-secured mode only), 8.6.2, 9.1.2, 10.5.2, 11.0 and later

Cisco Unified Communications Manager Express
(Unified CME):

Planned to be supported in 11.5

Cisco Business Edition 6000 (BE 6000):

8.6.2, 9.1.2, 10.5.2, 11.0 and later

Cisco Hosted Collaboration Solution (HCS):

8.6.2 and later (using supported Cisco Unified UCM versions listed previously)

Language support: Arabic, Bulgarian , Catalan, Chinese, Chinese, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, French, Finnish, German, Greek, Hebrew, Hungarian, Italian, Japanese, Latvian, Lithuanian, Korean, Norwegian, Polish, Portuguese, Portuguese, Romanian, Russian, Spanish, Slovak, Swedish, Serbian, Serbian, Slovenian, Thai, Turkish

Power: IEEE Power over Ethernet class 4 is supported. The phone is compatible with IEEE 802.3af, 802.3at and UPOE switch blades and supports both Cisco Discovery Protocol and Link Layer Discovery Protocol - Power over Ethernet (LLDP-PoE)

Compliance