Renting hardware instead of buying: How it works | Webex.shop

It really couldn't be easier!

Step #1

Select your products and choose between "Rent" or "Buy".

Step #2

Order online with just a few clicks and receive fast shipment.

Step #3

Manage your orders and contracts via 'my account'.

Step #4

Get support and updates whenever you need.

Devices that meet your needs

In our shop, you will find a huge selection of devices: from IP phones and headsets to professional video conferencing systems. You can choose to buy or rent devices, whichever model fits your business needs most.

New tech that quickly evolves with your needs.

No more costly one-time investments. Easily rent your desired devices with fair pricing and no hidden costs.

Excellent service

Our support team can be reached over the phone, via email or chat in case you have any questions. Receive immediate support and if necessary, an instant hardware replacement.

Free replacement service

We got you. With our rental model you are entitled to free replacements for defective devices – throughout the entire rental period.

Always up to date

You want to keep up to date with the latest technology? No problem at all. Benefit from continuous updates and extend your rental contract according to your business needs.

FAQs

Which ordering options do you offer?

For all our devices we offer two different ordering options. You can choose if you want to rent or buy the product.

How can I rent a product?

1. Step: Find the devices that you need

2. Step: Select "rent" as your preferred payment option

3. Step: Click on "Add to basket" on the bottom right corner of your screen

4. Step: Proceed to Checkout

5. Step: Either login to your existing account or sign up for a new account and proceed with your order.

What are the advantages of renting the product instead of buying it?

COST EFFECTIVENESS - Meet your business needs without going overbudget with attractive monthly rates. No hidden costs.

FULLY COVERED - For all events, receiving immediate help and if applicable a hardware replacement within 2-4 business days.

Can I also buy a device instead of renting?

Yes. Simply choose "buy" as payment option. But you will miss out on our great renting advantages.

What are the terms of the rental plan?

There is a 24 months contract term in our rental plan that is automatically extended for 12 months if the contract is not terminated with a written notice at least 90 days prior to the end of the current term.

How can I terminate my rental service?

You can easily terminate your contract in your account section. Simply navigate to "ACCOUNT" → "My devices" and terminate the contract of the chosen product. The contract end date will then be displayed in your device overview.

How do I get technical support for my devices?

If you need technical support for a device that you ordered from www.webex.shop, please contact our service team by phone, via email, or through our customer support chat.

What happens if my device breaks, is warranty included?

The warranty for purchased devices is 1 year. For rental products, warranty is included throughout the rental period.

When will I receive my order?

Depending on your location our average shipping time is within 2 - 4 business days. Some products do have a longer shipping time. You can find this information under "Scope of Delivery" on each product page.

Which payment methods do you offer?

You can pay via Credit Card (Visa, Mastercard).

To which countries do you ship at the moment?

We currently operate in Germany, the UK, France, the Netherlands, Austria, Belgium, Italy, Spain, Finland, Greece, Luxembourg, Portugal, Poland, Ireland and the Czech Republik.

Do I need additional software or services to use the devices?