Which payment options do you offer?
For all our devices we offer two different payment options. You can choose if you want to rent or buy the product.
How can I rent a product?
1. Step: Find the devices that you need
2. Step: Select "rent" as your preferred payment option
3. Step: Click on "Add to basket" on the bottom right corner of your screen
4. Step: Proceed to Checkout
5. Step: Either login to your existing account or sign up for a new account and proceed with your order.What are the advantages of renting the product instead of buying it?
COST EFFECTIVENESS: Meet your business needs without going overbudget with attractive monthly rates. No hidden costs.
FULLY COVERED: For all events, receiving immediate help and if applicable a hardware replacement within 2-4 business days. Can I also buy a device instead of renting?
Yes. Simply choose „buy“ as payment option. But you will miss out on our great renting advantages. What are the terms of the rental plan?
There is a 24 months contract term in our rental plan that is automatically extended for 12 months if the contract is not terminated with a written notice at least 90 days prior to the end of the current term. How can I terminate my rental service?
You can easily terminate your contract in your account section. Simply navigate to "ACCOUNT" → "My devices" and terminate the contract of the chosen product. The contract end date will then be displayed in your device overview. How do I get technical support for my devices?
If you need technical support for a device that you ordered from www.webex.shop
you can contact our service team by phone, by mail or very conveniently by our customer support chat. What happens if my device breaks, is warranty included?
The warranty for purchased devices is 1 year. For rented products the warranty is included during the whole rental period. When will I receive my order?
Depending on your location our average shipping time is within 2-4 business days. Some products do have a longer shipping time. You can find this information under "Delivery time" on each product page. Which payment methods do you offer?
You can choose to pay either via Credit Card (Visa, Mastercard) or via direct debit. To which countries do you ship at the moment?
Currently we operate in Germany, UK and France. Further countries will follow. Do I need additional software or services to use the devices
For Webex video devices (Desk Series, Room Series, Board Series) the Webex App / Webex Suite is required in order to use the device properly.
MPP Phones can be used with an open SIP cloud calling solution.